“By using U&SLUNO’s robotic SMS, we have managed to automate the process of informing the customer about the status of the order. As a result, the number of unclaimed orders has been reduced, and the amount of unnecessary work involved in preparing or reloading unclaimed orders has been cut. Implementing robotic SMS has also helped us ensure a consistent form and content of all communications to all stores’ customers. Since the entire process is automated, there are no omissions, and customer service staff can attend to other work activities while the SMSs are being sent.”
Matouš Beneš, Country E-commerce Director, HORNBACH BAUMARKT CS spol. s r.o.
